Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays.

Orders placed after business hours or on weekends will begin processing the next business day.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

We currently ship within the United States.

Estimated Delivery Times

Delivery times are estimates and may vary based on carrier and location.

Typical delivery timelines:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

We are not responsible for carrier delays once an order has shipped.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, lost, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • A brief description of the issue

  • Photos of the package and product (if applicable)

We will review each case and determine an appropriate resolution.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Packages returned due to address errors

Reshipping fees may apply.

Weather & External Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Natural disasters

  • Other circumstances beyond our control

Cezve+ Equipment & Wholesale Shipping

Shipping, delivery, and installation terms for equipment and wholesale orders under Cezve+ are governed by separate agreements and may vary by customer.

Contact Us

If you have questions about our Shipping Policy, please contact us at:

📧 info@cezvegroup.com
📍 Cezve Group