Refund policy
Returns
Due to the nature of our products, all coffee sales are final.
We do not accept returns or exchanges on:
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Opened or unopened coffee products
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Ground coffee, whole bean coffee, or specialty items
This policy ensures freshness, quality, and food safety for all customers.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at our discretion.
Equipment & Accessories (Cezve+ Program)
Equipment, machines, and accessories provided or leased through Cezve+ are subject to separate terms and agreements.
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Equipment purchases or leases are non-refundable once installed or delivered
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Any service, installation, or leasing terms will be outlined in your individual agreement
For questions related to Cezve+ equipment, please contact us directly.
Refunds (If Approved)
If a refund is approved:
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Refunds will be issued to the original payment method
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Processing time may take 5–10 business days, depending on your bank
Shipping costs are non-refundable.
Shipping Issues
We are not responsible for delays caused by carriers once an order has shipped.
However, we will assist you in filing claims when applicable.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
📧 info@cezvegroup.com
📍 Cezve Group